Technology Department News

HelpDesk

We are always looking for ways to be more efficient and to provide the best possible service. To that end, we have developed a HelpDesk Ticket. This helps us be efficient by making sure that we get all of the information that we need to help you. Quite frequently, some will email us “my printer won’t print”. This doesn’t help us very much as we don’t know where the printer is or what won’t print (is there a paper jam, does the printer not turn on at all, etc). In order to help with this, we’ve added the HelpDesk Ticket under the Staff tab on the Dearborn Public Schools Web page. This will allow you to fill out a form to receive assistance. The form helps collect all of the information that we need to help. We hope that you’ll find this HelpDesk Ticket easy and effective. Please below for a visual representation of the links.   We will continue to strive to make sure that we provide the best possible service for you and the students. Thanks.