Google Apps provides for a lot of power for users.
With great power comes great responsibility.
Recently it has become apparent that some users may have changed some settings.
This can be very powerful if you are aware of what you are doing. However, if you aren’t, this can cause confusion.
One example of this is the Priority Inbox. This can be extremely powerful. Many people receive a huge amount of email every day (several hundreds to thousands). Unfortunately, not everyone agrees on proper email etiquette and SPAM does exist. Thus, for power users, Priority Inbox can be very powerful by presenting important email in a separate inbox. This does take some training, but can make individuals much more efficient.
Problems can occur though if the Priority Inbox is turned on (each user has to take specific actions to turn it on) and then don’t do anything with it. Email will be delivered to that inbox and the user may never check it. Thus, something that can be powerfully useful and make people more efficient can lead to frustration.
Please take advantage of some of the powerful features that are available for you when you are ready. In the meantime, grow as many dendrites as possible with the current settings.