In order to more efficiently help you, we’ve set up a quick system for entering concerns with technology. This is a form (available at https://dearbornschools.org/helpdesk ) or by going to the Dearborn Public Schools Web page and clicking on Staff and selecting HelpDesk Ticket.
Why a form? This makes sure that we get the appropriate information to help you. For example, a teacher may be frustrated with a printer. Since we have a contract with a printing company, we forward Help requests to that company. However, that company needs the “A” number in order to follow up. Frequently, teachers don’t know that they need to include this number. What follows is frustration on many fronts. By using the form, the teacher is prompted for that information. That way, the frustration over getting the printer fixed is lowered.